Terms and Conditions

TERMS OF USE / TERMS AND CONDITIONS

Last updated: 14th oct 2024

We are Aceso Analytics AS (“Company,” “we,” “us,” or “our”). We operate E-Health Services, as well as any other related products and services that refer or link to these legal terms (collectively, the “Services”).

You can contact us:

  • By email at: support@aceso.no
  • By mail to: Aceso AI Ltd - Mappin House, 4 Winsley St, London, W1W 8HF

These Terms of Use and Terms and Conditions (the “Legal Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and [Customer - You], concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

We recommend that you print a copy of these Legal Terms for your records.


2. TABLE OF CONTENTS

  1. OUR SERVICES
  2. INTELLECTUAL PROPERTY RIGHTS
  3. USER REPRESENTATIONS
  4. PROHIBITED ACTIVITIES
  5. USER GENERATED CONTRIBUTIONS
  6. CONTRIBUTION LICENSE
  7. SERVICES MANAGEMENT
  8. TERM AND TERMINATION
  9. MODIFICATIONS AND INTERRUPTIONS
  10. GOVERNING LAW
  11. DISPUTE RESOLUTION
  12. CORRECTIONS
  13. DISCLAIMER
  14. LIMITATIONS OF LIABILITY
  15. INDEMNIFICATION
  16. USER DATA
  17. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
  18. MISCELLANEOUS
  19. SUBSCRIPTION MODEL AND PAYMENT TERMS
  20. INSTALLATION, DELIVERY, AND ADDITIONAL CHARGES
  21. ELECTRONICS RETURN POLICY (EU)
  22. CONTACT US

3. OUR SERVICES

3.1 Description

The Services may include a platform offering IoT-based functionality, health or activity insights, or related analytics tools. The information provided or data collected is not intended as medical advice, and any reliance on automated insights, dashboards, or AI analytics is at your own risk. We reserve the right to modify or discontinue the Services, or any portion thereof, at any time, without liability to you.

3.2 Territorial Restrictions

The information provided within the Services may not be distributed to or used by any person or entity in any jurisdiction or country where such distribution or use would violate law or regulation, or subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.


4. INTELLECTUAL PROPERTY RIGHTS

4.1 Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

4.2 Your Use of Our Services

Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section, we grant you a non-exclusive, non-transferable, revocable license to:

  1. Access the Services; and
  2. Download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in these Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

4.3 Your Submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.


5. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  1. You have the legal capacity and you agree to comply with these Legal Terms;
  2. You are not a minor in the jurisdiction in which you reside;
  3. You will not access the Services through automated or non-human means, whether through a bot, script or otherwise;
  4. You will not use the Services for any illegal or unauthorized purpose; and
  5. Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).


6. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism.
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

7. USER GENERATED CONTRIBUTIONS

At this time, the Services do not offer you the ability to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services in the future (“Contributions”). Should such features become available, any Contributions you make will be governed by this agreement and any additional rules we publish at that time.


8. CONTRIBUTION LICENSE

You and the Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services.


9. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

  1. Monitor the Services for violations of these Legal Terms.
  2. Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting such user to law enforcement authorities.
  3. In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof.
  4. In our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or burdensome to our systems.
  5. Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

10. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services.
WITHOUT LIMITING ANY OTHER PROVISION of these Legal Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Legal Terms or of any applicable law or regulation. We may terminate your use or participation in the Services or delete any content or information that you posted at any time, without warning, in our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.


11. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

You acknowledge and agree that we do not guarantee continuous, uninterrupted, or secure access to the Services, and no assurance is given as to the availability or uptime of the Services. The Services may be rendered temporarily unavailable due to various factors including, but not limited to, force majeure events, system failures, technical difficulties, or routine maintenance. Under no circumstances shall we be liable for any damages or losses arising out of or related to system downtime, delays, or service interruptions, and no refunds or credits will be provided for any such downtime unless required by law.


12. GOVERNING LAW

These Legal Terms shall be governed by and defined following the laws of Norway or UK. [CUSTOMER] and yourself irrevocably consent that the courts of Norway or UK shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.


13. DISPUTE RESOLUTION

13.1 Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

13.2 Binding Arbitration (UK/Norway)

Governing Rules
Any dispute, controversy, or claim arising out of or in connection with these Terms (including the formation, interpretation, breach, or termination thereof) that cannot be resolved through informal negotiations shall be referred to and finally resolved by binding arbitration.

Arbitration Body and Seat

  • If the Supplier elects the United Kingdom: Arbitration shall be conducted in accordance with the rules of an established arbitration institution located in the UK (for example, the London Court of International Arbitration "LCIA"), and the seat of arbitration shall be London, United Kingdom.
  • If the Supplier elects Norway: Arbitration shall be conducted in accordance with the Arbitration Act of 2004 (or any successor legislation), or under the rules of an established arbitral institution in Norway (e.g., the Oslo Chamber of Commerce), and the seat of arbitration shall be Oslo, Norway.

Choice of Seat and Language
The Supplier shall, at its sole discretion, designate whether the arbitration will be seated in the UK or Norway. The language to be used in the arbitral proceedings shall be English, unless otherwise agreed in writing by all parties.

Number of Arbitrators
Unless the parties agree otherwise, the arbitral tribunal shall consist of one (1) arbitrator appointed in accordance with the relevant rules of the chosen arbitral institution or pursuant to applicable arbitration legislation.

Final and Binding Award
The arbitrator’s decision shall be final and binding upon the parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The parties agree to waive any right to appeal from such decision, to the extent legally permissible.

No Class or Representative Actions
All claims shall be brought solely on an individual basis, and neither party shall join or consolidate claims by or against other individuals or entities, nor arbitrate any claim as a class action or in a representative capacity.

Exceptions
This Binding Arbitration clause does not apply to:

  • Claims seeking to enforce or protect, or concerning the validity of, any intellectual property right owned by a party;
  • Claims for interim or injunctive relief;
  • Disputes that, by operation of applicable law, cannot be referred to arbitration.

Costs
Unless otherwise required by applicable law or the relevant rules of the arbitral institution, each party shall bear its own legal fees, costs, and expenses in connection with the arbitration, and the arbitral tribunal may apportion administrative fees and expenses in the award, in accordance with the applicable rules.

13.3 Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law,

  • no arbitration shall be joined with any other proceeding;
  • there is no right or authority for any Dispute to be arbitrated on a class-action basis;
  • there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

13.4 Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration:

  1. Any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party;
  2. Any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and
  3. Any claim for injunctive relief.

If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable. Such Dispute shall be decided by a court of competent jurisdiction, and the Parties agree to submit to the personal jurisdiction of that court.


14. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.


15. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR APPLICATIONS LINKED TO THE SERVICES AND WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS OR INACCURACIES OF CONTENT, (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.


16. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US OR [INSERT SPECIFIC LIABILITY CAP OR BLANK].

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.


17. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

  1. Use of the Services;
  2. Breach of these Legal Terms;
  3. Any breach of your representations and warranties set forth in these Legal Terms;
  4. Your violation of the rights of a third party, including but not limited to intellectual property rights; or
  5. Any overt harmful act toward any other user of the Services with whom you connected via the Services.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.


18. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.


19. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records.


20. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.


21. SUBSCRIPTION MODEL AND PAYMENT TERMS

21.1 Subscription Model

We generally operate under a rolling 12-month subscription with monthly fees, unless stated otherwise in writing. Each 12-month period renews automatically unless canceled as outlined in the following section.

21.2 Cancellation

You may cancel your subscription by providing at least one (1) month’s written notice before the end of the current 12-month term. Failure to provide timely notice results in automatic renewal for another 12-month period.

21.3 Fees and Invoicing

Invoices are typically issued monthly or annually, as agreed. Payment is due within thirty (30) days of the invoice date. Late payments may incur interest charges at the maximum rate allowed by law. No refunds are provided for unused periods or partial months unless expressly stated otherwise.

21.4 Price Adjustments

We may revise subscription fees by providing thirty (30) days’ notice prior to the new term. Your continued use after such notice constitutes acceptance of the revised fees.


22. INSTALLATION, DELIVERY, AND ADDITIONAL CHARGES

22.1 Hardware and Installation

If our Services include IoT or sensor hardware (“Hardware”), you are responsible for installing and maintaining such Hardware, unless otherwise agreed in writing. If you request on-site installation by our team, additional charges will apply, payable in advance.

22.2 Shipping and Delivery

Items are usually shipped 2-3 weeks from the payment day, however, this may depend on the availability of the third party equipment and in which case any delays will be informed by email to the customer. Unless otherwise stated in writing, you bear all shipping costs. We are not liable for delays or damage once the Hardware is handed over to the carrier.

22.3 Title and Risk

Title to any Hardware passes only upon full payment of all applicable fees. We reserve the right to repossess any unpaid Hardware at your expense.


23. ELECTRONICS RETURN POLICY (EU)

23.1 Right of Withdrawal

Under Directive 2011/83/EU (Consumer Rights Directive), eligible EU consumers typically have 2 weeks from receipt of goods to withdraw from a distance contract without providing reasons.

  • Exempt Products: The sleep analyzer sensor, and similarly sensitive devices, are excluded from the 14-day return if the seal is broken or if it has been used, due to hygiene and health protection rules (Article 16(e) of Directive 2011/83/EU).
  • Condition of Return: Returned electronics must be unused, in their original packaging, and with all accessories. We reserve the right to refuse returns or reduce refunds for items that show signs of use, damage, or missing components.

You must provide a clear statement of withdrawal (e.g., email or return form) within the 2 week period. We will issue refunds for eligible returns within 2 weeks of receipt of the returned product(s), typically via your original payment method. Unless otherwise stated, you are responsible for the direct costs of returning non-faulty items.

23.3 Faulty or Defective Items

If the electronics are faulty or not as described, contact our customer support immediately to commence a warranty or defect claim rather than a standard withdrawal. Under EU consumer protection rules (e.g., Directive 1999/44/EC or its successor), you may be entitled to repair, replacement, or refund if the item is proven defective at the time of delivery. We may request photos, videos, or a detailed defect description. If the item is confirmed to be defective, we will cover return shipping or reimburse you in accordance with applicable law.

23.4 Business Purchases

If purchased for commercial or business purposes, certain consumer protection rights, such as the 14-day withdrawal, may not apply.

23.5 Contacting Us for Returns

  • Email: support+returns@aceso.no
  • Address: Aceso AI Ltd - Mappin House, 4 Winsley St, London, W1W 8HF

23.6 Policy Updates

We reserve the right to update this Electronics Return Policy. Any changes will comply with or exceed the minimum standards of EU law. Significant changes will be announced with a new “Last updated” date.


24. CONTACT US

If you have any questions or need further information regarding the Services or these Legal Terms, please contact us at:

Aceso AI Ltd
Aceso AI Ltd - Mappin House, 4 Winsley St, London, W1W 8HF
support@aceso.no


BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE LEGAL TERMS.